If your products was damaged en route please quickly report the case to us by sending an email to info@JordanRAW.com with a picture of the damaged product. Once proof of the damage has been reviewed and approved we can immediately proceed in getting you a replacement for your product purchase.

If you did not receive your order, please be advised that ordering from Real Authentic Wellness enters you into a 3rd party contract (with the respective mail courier).  Real Authentic Wellness is not responsible for any lost, stolen or undelivered packages once they leave our facility.  We will provide you the tracking information for your order to better anticipate its' arrival.  If your order gets lost, stolen or undelivered it is NOT the responsibility of Real Authentic Wellness to replace the order, provide refunds for the order or contact the courier on your behalf.  The responsibility to contact the mail courier to resolve the matter will be upon the customer.  The customer will need to contact the courier and file a claim with the respective courier.  If you need any assistance with contact information for the courier we can certainly assist you with that aspect.  But we are NOT RESPONSIBLE for your order once it leaves our facility unless a product is shown to be damaged prior to leaving our facility.  In which is a different case that we can resolve.  Buyer Please Beware.

If you want a refund because you did not like the product we do not issue refunds in this case.  Because of the nature of our business we do not offer refunds unless we have made an error by sending the package to the incorrect address or failed to meet a promised agreement .  We stand by the quality of our product and are a small company that offers a unique service.